All prices on our site are in US dollars. We only accept Wire Transfer payments for all international orders. Please contact us for a quote. We will send you our payment details along with a written quote. That quote will include an estimated shipping quote. Please send us an email requesting a quote to email@example.com
When ordering outside of United States of America, the recipient is responsible for assuring the product can be legally imported to the destination country. We are not responsible for goods held at the recipient’s country Customs offices.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. Kyrios Soter Scientific LLC has no control over these charges, nor can Kyrios Soter Scientific LLC predict what they may be.
Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
To avoid a delay in receiving your order from customs, we strongly suggest:
Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
All medical equipment requires an FDA certification to be sent to the U.S. even if they are coming back. Therefore, all medical equipment purchases are final. They cannot be returned to the U.S. Please consider this when buying medical equipment requiring FDA. We will honor manufacturer’s warranty on parts only.
We do not refund original shipping charges for goods that are refused for delivery at customs.
If you have any questions regarding your international order, please